1. Introduction
Welcome to Replora ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Instagram automation SaaS platform (the "Service").
2. Data We Collect via Meta Integrations
To provide our core Service, Replora integrates directly with the Meta Graph API and Messenger API for Instagram. When you connect your Facebook and Instagram Business accounts, we collect and process the following data strictly to execute your automation rules:
- Public Profile Information: Your Facebook Page ID, Instagram Business Account ID, and associated public handles.
- Webhook Data (Comments): The text content of public comments left on your Instagram posts or Reels, solely to detect trigger keywords.
- Direct Messages (DMs): We require messaging permissions to dispatch automated replies to users who interact with your account.
3. How We Use Your Data
We use the information we collect primarily to provide, maintain, and improve our Service. Specifically, we use your data to:
- Authenticate your account via Facebook Login.
- Listen for specific keywords in your Instagram comments (via webhook) as defined by you in your dashboard.
- Send automated Direct Messages on your behalf via the Instagram Graph API.
- Provide you with operational logs and analytics regarding your automation performance.
Important Note: We do not use the content of your Instagram comments or Direct Messages to train AI models, nor do we sell this data to third-party advertisers.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates. We share data with Meta strictly to facilitate the Graph API requests necessary for your automation rules to function.
5. Data Retention and Deletion
We retain personal data only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.
User Rights regarding Meta Data: You have the right to request the deletion of any data we have collected about you via Facebook or Instagram. For step-by-step instructions on how to remove Replora's access to your Meta account and request full data erasure, please visit our Data Deletion Instructions page.
6. Security
We implement industry-standard security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.
8. Contact Us
If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this platform, please contact us at:
support@replora.com